Contact support
Ticket, refund, safety, or another issue.
Need help?
Choose the intake path that best matches the issue. App support intake now returns a confirmation id; email remains the fallback when the form is unavailable.
Signed-out ticket
Use the checkout email, event name, and confirmation details so support can locate the ticket.
Refund request
Include the event, ticket email, charge amount, and why the refund should be reviewed.
Safety report
Use the safety route for harassment, discrimination, theft, or after-event incidents.
Privacy or data request
Use the privacy/data path for access, correction, deletion, or account-data questions.
General contact
Send a short message when the issue does not fit another path. We reply by email.
Support intake paths
- Signed-out ticket: include the event name, checkout email, and any confirmation or payment reference.
- Refund request: include the event, ticket email, charge amount, and the refund reason.
- Safety report: call local emergency services first if there is immediate danger, then share the event, time, people involved, and what happened.
- Privacy or data request: use the account email and say whether you need access, correction, deletion, or restriction.
- General contact: include the shortest clear version of the question and the best reply email.
- Support confirmation: app forms submit to the support intake endpoint and return a confirmation id without exposing ticket details.